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December 17, 2012
17:03 announces SaaS licensing option for Nexus service delivery platform announced Software as a Service licensing options for its Nexus service delivery platform, which is specifically designed for technology support providers. Nexus is a suite of cloud-based applications, foundation services and business analytics that enable remote and on-site technology services. "Nexus is the result of years of intensive R&D investment, incorporating everything we've learned working with the nation's largest communications companies, retailers, technology providers, enterprise help desks and other support organizations," said Rich Matta, Senior Vice President of Engineering and SaaS Solutions. "We deliver some of the largest premium support programs in the world using the Nexus platform. By licensing the platform, we provide an opportunity for others to benefit from our innovation, improving efficiency while enhancing the experience for their customers."
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August 17, 2015
07:05 receives ThingWorx Ready certification on Nexus (SPRT) announced that Nexus software has successfully met the criteria to be classified as ThingWorx Ready Certified. Nexus enables app developers who are using the PTC (PTC) ThingWorx development environment to easily integrate one-touch access to Nexus-powered tech support. Apps that are built on ThingWorx and include embedded access to Nexus support can provide superior customer experiences that can increase customers' brand loyalty.

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