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March 26, 2014
11:51 EDTCSXCSX urges STB to reject flawed switching scheme
CSX Transportation opposes a proposal before the Surface Transportation Board that would create unpredictable traffic flows, reduce high levels of customer service achieved over the past few years, and diminish the company's incentive to keep investing at record levels in critically needed transportation infrastructure. "Our work is focused on achieving high levels of service reliability and predictability, which are critical elements in meeting our customers' needs," said Cressie Brown, CSX's vice president-service design, in prepared testimony before the STB. A proposal from the National Industrial Transportation League "would undermine much of what we have accomplished in the areas of reliability, efficiency and customer service." Brown pointed to information and data gleaned from CSX's Customer Advisory Councils and periodic surveys in which customers acknowledged improvements, but said they needed even more reliability to grow their own businesses. New or expanded businesses create job growth and economic development, and rail transportation's fuel efficiency offers significant environmental benefits.
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