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August 19, 2014
09:30 EDTCELCellcom Israel announces hearing regarding call centers services
Cellcom Israel announced that the Israeli Ministry of Communications, or MOC, published a hearing regarding call centers services provided to subscribers of Israeli telecommunications operators.The hearing proposes, among other things, to set new or more severe criteria to such service, with regards to response time and manner. In addition, the MOC proposes to amend the Israeli Communications Law and set fixed compensation in case of failure to meet the response time proposed, as well as a fixed compensation in case a subscriber was wrongfully overcharged.
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